Anchor Hanover is a national Housing group of over 19,000 affordable general needs and extra care homes for the over 55s and the elderly along with shared ownership properties across London, the South and North of England.
Liftec has been maintaining the 258 lift units across Anchor Hanover’s property portfolio since 2015 and has renewed year on year to date.
Liftec competitively retenders on an annual basis, to comply with Anchor Hanover’s procurement requirements. The contract is measured against key performance indicators (KPIs) and delivers routine and regular service visits, call-out attendance and out-of-hours service, as required by Anchor Hanover.
The Group’s buildings range from single dwelling houses to low and medium rise flats serving 7 floors. As many of these properties have vulnerable residents, several of them are secure buildings with restricted areas provided to keep residents safe.
Liftec liaises closely with both the Group and residents of the buildings containing lifts, to avoid possible disturbance and inconvenience to residents. This is done in order to plan service visits and maintenance work efficiently as well as sustaining our reputation for reliability.
As part of our commitment to Anchor Hanover, we have dedicated office based administrations, who are Anchor Hanover’s first point of contact and work to support experienced Service Managers assigned to each area. Liftec administrators manage all of the documentation e.g. Service sheets, insurance certificates and monthly reports.
Liftec holds monthly meetings where all three of our Operational Directors attend and provide Anchor Hanover with monthly KPI reports, outlining service performance and achievements against targets as part of the Comprehensive contract.